What is the expected turnaround time?
Our turnaround time depends greatly on you as our customer. The sooner you approve the artwork and/or changes, the sooner we will have the job complete. Typically after approval (depending on the job), we will have it complete within 48 hours.
Do I have my choice of clothing?
Yes. If we do not stock it, we can typically get you a sample within one working day. We can also direct you to various web sites to search your preferences and then we can decide on appropriate apparel and pricing.
What are some of the costs associated with my order?
SASH tries hard to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:
Professional Graphic Design and Illustration – Basic artwork is billed at $60/hr, custom designs are billed at $60-$85/hr depending on the complexity of the project. Every project is unique, contact SASH for more information.
Screen Charges – Screen charges are billed at $25/ink color. Each color requires a screen that we will burn the image into. For schools, we only charge $12/ ink color.
Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies with every garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still have artwork to finish or have us design, that’s not a problem either.
Over-sized Garments – Every garment sized XXL or larger comes with an increased cost from our suppliers. Each garment style has a different price but usually we bill over-sized garments all the same at an additional $2-3/ea. Please note that not every garment style is available in every size, in fact a few only come in sizes S-L but most come in sizes S-XXL.
What color choices do I have?
Basically, the color choices are limitless. However, occasionally we run into situations that do not allow us to print certain colors. This is something that we would discuss with you at the time of placing the order.
What is the difference between heat press and screen print?
Heat press is a type of vinyl that we place a design on or cut out of a specific color and press on to clothing with heat. Screen print is a process of pushing one or several colors through fine mesh screens to create your image; after which it is placed on a conveyor belt and sent through an oven to bake it into the material. Each process has its intended use based on your requirements.
What types of vinyl do you offer?
Your options for vinyl are limitless. We offer everything from basic vinyl graphics such as stickers/decals to more advanced vinyl installations such as car and truck wraps.
Do you install vinyl graphics?
Yes. We can install vinyl graphics any time of the year. Note: the temperature of the vehicle must be above 40 degrees or there is no guarantee on the material. We have a large, heated shop where we do installs. Additionally, if the vehicle is not brought to our location for installation, there may be a destination charge for driving to the site to install the vinyl graphics.
What is your guarantee?
We guarantee all of our work. If you are not 100% satisfied with the outcome of your finished product, we will do what is necessary to adjust it to your satisfaction. We guarantee all work immediately upon delivery; however, we are not responsible for wear and tear and handling after the product(s) are taken off premises.
What products and services do you offer?
We offer a wide array of products and services. Whether it is one customized shirt, apparel for a sports team, a boat name, or a fleet of vehicle graphics; we here at SASH Graphics are designing your ideas and will put your imagination to the test.
Can I supply my own artwork - what are your guidelines?
Yes you can!
All artwork is preferred in vector format at full size as Adobe Illustrator or Illustrator PDF files with all fonts outlined. Raster graphics must be created at full size and at 300 dpi or higher. We accept the following hi-resolution file formats: eps, ai, pdf, psd, tiff, and hi-resolution jpgs. Vector files and color-separated artwork is strongly encouraged. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact the graphics people at SASH. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic.
What is a PIXEL/Raster based image?
Photoshop = Raster Art
Photoshop deals with a pixel-based type of graphic. These are images comprised of hundreds of thousands of small, colored dots that create a graphic. This is where the term DPI—dots per inch—comes from. The higher the DPI, the more dots per inch, and the more detail you’ll be able to obtain. Think of it is as an HD television, the higher the resolution number (480, 720, 1080) the better the image quality. These are the types of graphics you view on your computer screen every day while browsing the web. Commonly seen pixel-based graphic types are .jpg, .gif, and .png formats. None of these file formats are ideal for screen-printing as they are all compressed, low-resolution versions of pixel-based regardless how high resolution they are, and always need prepress work.
With design graphics all images intended to be printed must be created at original size—not increased afterwards—and at an original DPI of 300 or more. Anything less will cause problems while preparing your artwork for printing. These graphics must be saved as in an uncompressed file type, such as a .psd or .tiff with compression disabled. All colors should be saved in their own, independent layers. Any file with artwork flattened or multiple colors within single layers will need prepress work done to make it printable.
What is a VECTOR based image?
Illustrator = Vector Art
Illustrator can utilize pixel-based graphics from Photoshop, but not edit them with the same ease. Instead, Illustrator creates vector graphics. These are graphics that are NOT resolution-dependent—like pixels—and instead are comprised of points and lines that connect in a variety of ways to create line art. This line art can then be filled with, or outlined with color. Since most screen-printing is a print method that utilizes spot colors, and not much process printing, vector graphics are the perfect source file type.
Vector graphics are extremely versatile and very simple to manipulate. Their size can be changed without any concern about pixelization or loss of detail. This is definitely the preferred method for creating artwork for screen-printing as it also gives us a nice hard line edge, resulting in crisper images on screen and ultimately on garment. Common file types for vector-based graphics are .ai, .eps, and some—but not all–.pdf files.